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Comcast is sorry for that an employee changed a customer’s billing name to “A**hole.” That kind of behavior is obviously frowned upon.

They’re not sure how this happened exactly, but after Lisa and Ricardo Brown went back-and-fourth with a customer service rep, the bill magically got changed. The couple, of Spokane, Wash., wanted to cancel the cable on her account, because of money troubles.

Instead, Lisa was transferred to another representative who tried to lock her into a two-year contract. She protested, and then she got the bill in the mail. “I am shocked,” she said. “I was never rude. It could have been that person was upset because I didn’t take the offer.”

Comcast said in a statement that the company is conducted a “thorough investigation”  of what went down. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened,” explained Steve Kipp, Comcast’s VP of communications. “We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”

Good idea.

Photo: screenshot