A photo of a Nigerian airlines using a ladder to help passengers on and off a plane has gone viral. Adore Contractors, a state-controlled aviation imprint, used the ladder for roughly 34 people because the stairs weren’t working.
The equipment was fine when passengers boarded the charter flight at Nnamdi Azikiwe International Airport but broke at Bauchi Airport in Norther Nigeria. “A special charter flight operated by Aero to Bauchi had problems with unserviceable equipment by the airport management in disembarking about 34 passengers from Abuja,” Aeor said in a statement. “Consequently against the airline’s wish and operation safety guideline, the passengers used a ladder to disembark.”
The company added, “Aero wishes to state that it took adequate and safety measures for this operation, including the airport’s ground staff crew to handle the air stairs equipment in Bauchi, unfortunately it became unserviceable at the point of disembarkation. Although the airline crew tried to calm down the passengers to wait while the equipment was being fixed, the passengers insisted on their own volition to disembark against all safety protocol of the airline.”
A probe has since been ordered by the Nigerian government to “identify the immediate and remote causes of the incident,” as the ladder move is “inconsistent with Nigeria Civil Aviation Regulations.”