This is what you would call unprecedented.
Sony is quite stingy when offering refunds for games but yesterday evening, but the company took the rare step. Cyberpunk 2077 has been the talk of the video game world following its release becuase of its insanely poor performance on PS4 and Xbox One consoles.
The bugs and glitches players were experiencing while trying to enjoy their time in Night City are outright unbearable, and shares that hit Twitter showing the game’s visual performance were laughable. Sony heard enough and decided to give gamers full refunds for digital purchases of the game. The company took the mind-blowing step by temporarily pulling the game from the PlayStation Store. In a tweet announcing the decision, PlayStation said:
“SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund.”
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
— Ask PlayStation (@AskPlayStation) December 18, 2020
When Sony announced its decision, it was unsure at the time if Xbox was going to follow suit. Today, Microsoft announced that it has also been honoring refund requests from unhappy gamers.
“Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store,”
While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles.
— Xbox Support (@XboxSupport) December 18, 2020
The game has not been pulled from the Microsoft Store…yet. CD Projekt Red revealed to Reuters that it has not talked with Microsoft about the possibitly of the happening. “We are not in such discussions with Microsoft at the moment,” says the company’s chief executive Adam Kicinski.
Before everything went left for the Warsaw-based game studio, the company announced that there were eight million pre-orders of the $59.99 game. Now, the Cyberpunk 2077 developer’s stock plummeted more than 22% and erasing the equivalent of $1.8 billion from the company’s market capitalization.
One of the game’s investors is even thinking about bringing a class-action lawsuit against CD Projekt Red, accusing the developer of “misrepresentation in order to obtain financial benefits.”
One of the investors of @CDPROJEKTRED is analyzing the possibility of a class-action suit against the company. Main accusation – ”misrepresentation in order to obtain financial benefits.”#Cyberpunk2077 https://t.co/y5hCcqReS2
— Piotr Gnyp (@tipheret) December 18, 2020
It looks like CD Projekt Red saying, oops, our bad for being dishonest about the crappy game they dropped didn’t work at all. The studio does promise to continue to support the game for those who continue to play the game and issue patches in January and February that will address the major glitches and bugs.
— Cyberpunk 2077 (@CyberpunkGame) December 18, 2020
You can peep more reactions to the latest developments in the Cyberpunk 2077 mess below.
Photo: SOPA Images / Getty
#Cyberpunk2077— theaugmentedman (@theaugmentedman) December 18, 2020
So, Sony just removed Cyberflunk 2077 from the PS Store... Hey #CDProjekt , here's a fly in the pillar look at what the next company meeting is going to look like... pic.twitter.com/Tx6NVAlfwk
2. That’s how bad this game is.
Wow! New announcement from CD Projekt Red! pic.twitter.com/rfcdhcBcJ6— AdequateEmily (@AdequateEmily) December 18, 2020
4. We would love to be the fly on the wall for this situation.
Can’t think of an event similar to this. Cannot imagine what the behind-the-scenes phone calls between CD Projekt RED and Sony were like. This just doesn’t happen.— Patrick Klepek (@patrickklepek) December 18, 2020
6. 2020 y’all.
Sony has removed Cyberpunk 2077 from the PlayStation store entirely... this is unprecedented pic.twitter.com/MliWc0KzYO— TmarTn (@TmarTn) December 18, 2020
7. Pretty much.
speechless at how unprecedented all of this is and all of it falls on leadership— Parris (@vicious696) December 18, 2020
the devs/PR teams who have given years of hard work and passion to Cyberpunk 2077 deserved better
2020 sucks https://t.co/hiToQ4zoj6
8. Greed at its finest.
I feel terrible for the Cyberpunk devs, working their hearts out for a decade only to have ashes as their reward. This is on corporate, who knew the game wasn’t shippable but shipped it anyway. This will go down as one of the great unforced errors in video game history. Alas.— Gary Whitta (@garywhitta) December 18, 2020
It probably goes without saying but the Cyberpunk 2077 situation is such a bummer. It's not my job to defend a company (nor would I) but I really feel for the individuals who worked unbelievably hard and certainly never wanted this outcome. It just sucks!— Kallie Plagge (@inkydojikko) December 18, 2020
Well— Imran Khan (@imranzomg) December 18, 2020
Microsoft won the console wars
Cyberpunk 2077 is currently a timed Xbox exclusive
12. Jokes on them.
Whole game is going to be a meme.— Cyberpunk 2077 (@CyberpunkGame) July 2, 2018