Uber is worth a billion yet it can’t even manage to get a passing grade from the Better Business Bureau. The BBB just gave the company an “F” due to complaints, and surging prices.
Reports the Huffington Post:
Over 100 complaints about the company’s surge-pricing strategy, and other issues, lead to the bad review
“Some consumers claim that they were told the final cost of the transportation service the company provided (through Uber Technologies’ phone app, the driver, and the consumer’s receipt), only to be subsequently charged a substantially larger amount,” the Better Business Bureau said.
Uber’s surge-pricing has been the subject of much criticism in the past. During busy hours, like during a rain storm or on New Year’s Eve, riders are charged at a higher rate. The company says the move helps customers by making more cars available.
“With surge pricing, Uber rates increase to get more cars on the road and ensure reliability during the busiest times,” Uber’s website explains. “When enough cars are on the road, prices go back down to normal levels.”
Not only are the price hikes, and striking staff members, making the ride-sharing app look bad — a driver this year was arrested for trying to kidnap and sexually assault a passenger, and he’s not the only Uber employee busted doing something shady.